B2B Supply Chain Customer Success Specialist

Nesco Resource; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

MEC plan (Medical, Vision, Dental, 401

Job summary

Nesco Resource is hiring a Supply Chain Customer Service Representative for our Houston team to serve as the primary contact for assigned B2B customer accounts. You will drive the order-to-fulfillment process, coordinate with supply chain and internal teams, and proactively communicate with customers to resolve issues and optimize service.

The ideal candidate has 2+ years of corporate B2B experience, strong communication skills, and a track record in order management or related fields within

Qualifications

• 2+ years of experience in a corporate B2B environment.
• Experience in customer service, supply chain, order management, logistics, customer operations, inside sales support, or a related field.
• Strong customer-facing experience via phone and email.
• Ability to manage customer relationships rather than solely process transactions.
• Strong written and verbal communication skills.
• Excellent organization, multitasking, and follow-through.
• Strong analytical, problem-solving, and basic math skills.
• Proficiency with Microsoft Excel and Word.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Bachelor's degree or equivalent relevant professional experience.

Responsibilities

• Serve as a primary point of contact for assigned B2B customer accounts
• Build and maintain strong customer relationships through proactive communication and follow-up
• Manage customer orders and support the order-to-fulfillment process
• Coordinate closely with supply chain, logistics, operations, sales, and other internal teams
• Proactively contact customers regarding orders, product needs, demand changes, and service-related issues
• Monitor customer buying patterns and identify increases or decreases in demand
• Analyze customer and order data to anticipate needs and identify potential issues
• Resolve order, shipment, inventory, and customer service issues while ensuring timely follow-through
• Help identify opportunities to retain existing business and increase customer satisfaction
• Balance customer needs with operational and business requirements
• Identify opportunities for process improvement and increased efficiency
• Maintain accurate customer and order information within ERP and internal systems

Skills

Customer service

B2B experience

Order management

Communication skills

Data analysis

Excel skills

Education

Bachelor's degree or equivalent

Tools

SAP

ERP systems

Excel

Word

Job description

Nesco Resource is hiring a Supply Chain Customer Service Representative for our Houston team to serve as the primary contact for assigned B2B customer accounts. You will drive the order-to-fulfillment process, coordinate with supply chain and internal teams, and proactively communicate with customers to resolve issues and optimize service.

The ideal candidate has 2+ years of corporate B2B experience, strong communication skills, and a track record in order management or related fields within