Customer Experience Specialist

Nesco Resource; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Nesco Resource is seeking a Customer Experience Specialist to provide daily support to the team. This role handles order review, contract interpretation, account creation, order processing, billing, invoicing, and problem resolution. You will interact with multiple departments to ensure accurate and timely service.

Ideal candidates have 1–3 years of related experience, strong communication, time management, and a customer-focused mindset to drive satisfaction and process improvements.

Qualifications

• 1-3 years of related experience.
• Solid written and oral communication skills.
• Excellent time management and organizational skills.
• Good interpersonal skills.
• Ability to work on multiple tasks simultaneously and work across a matrixed organization.
• Strong attention to detail.
• Demonstrated analytical and problem-solving skills.
• Superior customer service skills.

Responsibilities

• Manage the order process for customer contracts accurately and timely.
• Drive opportunities for continuous improvement.
• Utilize EDI for order processing.
• Collaborate with sales, pricing, credit management, and other departments to resolve issues.
• Identify customer needs and maintain high customer satisfaction.
• Support team objectives and assist teammates.
• Provide backup coverage when needed.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Interpersonal skills

Analytical thinking

Tools

EDI

Job description

Customer Experience Specialist

Job Summary

This position is responsible for providing daily support to the team. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution.

Essential Functions

• Responsible for managing the order process in an accurate and timely manner for customer contracts
• Responsible for driving and identifying opportunities for continuous improvement
• Utilize EDI for order processing
• Liaises with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem-solve both internal and external customer issues
• Identifies customer needs and provides a high level of customer satisfaction. This may include communication and correspondence to customers
• Contributes to a positive team environment through the achievements of team objectives and measurements. Assists team members as needed
• Provides backup-support where additional coverage is needed
• Completes other duties as assigned

Core Skills & Competency Requirements

• 1-3 years of related experience
• Solid written and oral communication skills
• Excellent time management and organizational skills
• Good interpersonal skills
• Ability to work on multiple tasks simultaneously and work across a matrixed organization
• Strong attention to detail
• Demonstrated analytical and problem-solving skills
• Superior customer service skills

COMM016

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.