Customer Service Representative

Nesco Resource; Hauppauge (NY); Hybrid; USD 50,000 - 56,000; Full time

Job summary

Nesco Resource has partnered with a well-established manufacturer to identify a Customer Service Representative in Hauppauge, NY. This full-time, hybrid position requires 4 days onsite and remote on Friday, with initial training onsite. The role handles inquiries, orders, quotes, and customer satisfaction across product lines.

Ideal candidates have 2–3 years of related experience, strong communication, and proficiency in Microsoft Office/Teams; SAP/AS400 a plus. Bachelor's degree is a plus.

Qualifications

• 2–3 years of related customer service or call center experience or equivalent.
• Strong written and verbal communication skills.
• Intermediate proficiency with Microsoft Office and Microsoft Teams.
• Customer service experience within a manufacturing environment preferred.
• Bachelor's degree a plus; SAP and AS400 experience a plus.

Responsibilities

• Respond to customer inquiries by telephone and email, providing requested information or directing inquiries to the appropriate department.
• Enter sales orders into the system, review orders for accuracy, and contact customers for missing information.
• Provide price quotations and respond to questions regarding orders, products, pricing, delivery and availability.
• Monitor and trace order status, communicate schedule dates and changes to customers, and help ensure timely completion.
• Coordinate with Sales and internal departments to support order completion and customer satisfaction.
• Develop and maintain relationships with assigned customers and understand their requirements.

Skills

Customer service

Communication

Team collaboration

Manufacturing experience

Education

Bachelor's degree

Tools

SAP

AS400

Microsoft Office

Microsoft Teams

Job description

Nesco Resource has partnered with a well-established, industry-leading manufacturer of medical supplies and healthcare products to identify a Customer Service Representative. This is a full time/direct hire opportunity. The ideal candidate brings a positive attitude, enjoys working as part of a team, and values a respectful, drama-free work environment.

• Location: Hauppauge, NY -HYBRID: 4 days onsite (Mon-Thurs) and remote on Fri.
  • (Will be fully onsite for the first 30-60 days of training)
• Shift/Schedule: M-F 8:30 am-5:15pm, with 45 min lunch
• Pay rate: $24-27/hour

Responsibilities of the Customer Service Representative

• Respond to customer inquiries by telephone and email, providing requested information or directing inquiries to the appropriate department or individual.
• Enter sales orders into the system, review orders for accuracy, and contact customers to obtain any missing information.
• Provide price quotations and respond to customer questions regarding orders, products, pricing, delivery schedules, and availability.
• Monitor and trace order status, communicate schedule dates and changes to customers, and help ensure timely order completion.
• Analyze transactions, identify discrepancies, correct records, and make necessary adjustments.
• Maintain communication and coordination with Sales and other internal departments to support order completion and customer satisfaction.
• Support the Sales Region by providing product samples and other requested sales support.
• Develop and maintain strong, sustainable relationships with assigned customers by understanding their specific requirements and identifying opportunities to improve processes and service.
• Maintain working knowledge of all product lines, pricing, delivery timelines, drop-ship items, marketing promotions, and other relevant product or service information.
• Perform other duties as assigned.

Qualifications of the Customer Service Representative

• 2-3 years of related customer service or call center experience and/or training, or an equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Intermediate proficiency with Microsoft Office and Microsoft Teams.
• Customer service experience within a manufacturing environment strongly preferred.
• Bachelor's degree from a four-year college or university a plus.
• SAP and AS400 experience a plus
• Ability to work effectively with customers, Sales, and internal departments to resolve issues and ensure orders are completed accurately and on time.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
PRO038