Customer Experience & Order Coordination Specialist

NORD Gear Corporation; Waunakee (WI); On-site; USD 28,000 - 37,000; Full time

Job summary

NORD Gear Corporation is seeking a Customer Order Entry Specialist in a fast-paced manufacturing environment in the United States. You will accurately enter customer orders, communicate to clarify PO information, and collaborate with drafting and production teams to ensure orders are correct and on time.

The role emphasizes attention to detail, strong communication, and teamwork, with opportunities to support quotes, handle multiple priorities, and learn technical product information in a

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree preferred.
• One year of experience in order entry, customer service, or inside sales preferred.
• Experience in a technical or manufacturing environment preferred.
• Power Transmission industry knowledge is a plus.

Responsibilities

• Accurately enter customer orders into the manufacturing system.
• Communicate with customers to gather and clarify purchase order information.
• Partner with the drafting team to confirm and update order details.
• Maintain organized files and documentation related to customer orders.
• Support the Customer Experience team by assisting with quote requests from the quotes queue.
• Provide backup support for incoming customer phone calls and inquiries.
• Assist with order processing for Key and Target Accounts as assigned.
• Collaborate across departments to help ensure customers receive the correct products on time.
• Perform additional duties and special projects as assigned.

Skills

Order entry

Customer service

Communication

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Job description

NORD Gear Corporation is seeking a Customer Order Entry Specialist in a fast-paced manufacturing environment in the United States. You will accurately enter customer orders, communicate to clarify PO information, and collaborate with drafting and production teams to ensure orders are correct and on time.

The role emphasizes attention to detail, strong communication, and teamwork, with opportunities to support quotes, handle multiple priorities, and learn technical product information in a