Customer Service Specialist

NUCOAT North America, LLC; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

NUCOAT North America, LLC in Columbus, OH is seeking a detail-oriented Customer Service Specialist who thrives in a fast-paced manufacturing environment and serves as the connective thread between customers and internal teams.

You will own order entry and tracking, provide timely updates on lead times and technical needs, and collaborate across production, logistics, sales, and support to resolve issues and enhance the customer experience.

Qualifications

• Experience in customer service, order entry, inside sales, or operations support (manufacturing preferred).
• Familiarity with MRP or ERP systems (training provided).
• Strong attention to detail and organizational skills.
• Professional communication and ability to handle customer issues with empathy.

Responsibilities

• Serve as the primary point of contact for customer calls, emails, and inquiries.
• Provide clear, timely updates on orders, lead times, product information, and technical needs.
• Enter and maintain customer orders in the MRP system with accuracy.
• Review order details for completeness and capture all requirements.
• Track orders through fulfillment and communicate changes or delays.
• Collaborate with production, logistics, sales, and technical teams to resolve issues.

Skills

Customer service

Order entry

Inside sales

Operations support

Cross-functional collaboration

Attention to detail

Tools

MRP/ERP systems

Job description

NUCOAT is growing, and we're looking for a detail-oriented, proactive Customer Service Specialist who excels at delivering an exceptional customer experience in a fast-paced manufacturing environment. This role is the connective thread between our customers and our internal teams — ensuring every order, request, and interaction is handled with accuracy, professionalism, and care.

What You’ll Do

Customer Communication & Support

• Serve as the primary point of contact for customer calls, emails, and inquiries.
• Provide clear, timely updates on orders, lead times, product information, and technical needs.
• Build strong customer relationships through responsive and solution-focused communication.

Order Management & Data Entry

• Enter and maintain customer orders in the MRP system with a high level of accuracy.
• Review order details for completeness and ensure all requirements are clearly captured.
• Track orders through fulfillment and proactively communicate any changes or delays.

Cross-Functional Coordination

• Act as a liaison between customers and internal teams (production, logistics, sales, technical support).
• Follow up internally to ensure customer issues are resolved quickly and thoroughly.
• Support the Customer Experience team in identifying trends, gaps, and opportunities for improvement.

Customer Experience Ownership

• Help ensure every touchpoint — from order entry to post-delivery — reflects NUCOAT’s quality standards.
• Support continuous improvement initiatives in service, communication, and process flow.

What You Bring

• Experience in customer service, order entry, inside sales, or operations support (manufacturing experience preferred).
• Familiarity with MRP or ERP systems (willing to train the right candidate).
• Strong attention to detail and excellent organizational skills.
• Professional communication and the ability to handle customer issues with empathy and confidence.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Why NUCOAT?

• Growing company with strong market momentum
• Supportive team environment with opportunities to learn and grow
• A role where your work directly impacts customer satisfaction and company success