Customer Experience & Solutions Engineer

NORD Gear Corporation; Waunakee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

NORD Gear Corporation in Wisconsin is seeking a senior-level engineering graduate to join the Customer Experience Team as a key contributor. You will gain hands-on experience with real-world applications while supporting product selection and delivering accurate quotes.

You will collaborate with customers, engineers, and internal teams to ensure precision, timely orders, and exceptional service. This role offers growth opportunities within a growing mechanical company.

Qualifications

• Bachelor’s degree in Engineering required.
• Recent or upcoming graduates encouraged to apply.
• Strong communication and relationship-building skills.
• Detail-oriented with high accuracy and organization.
• Willingness to travel overnight as needed.

Responsibilities

• Serve as a key resource on the Customer Experience Team, supporting complex requests and continuously developing your expertise.
• Build strong relationships with assigned customers, becoming a trusted partner and point of contact.
• Assist with processing orders, quotes, and customer inquiries across a variety of accounts.
• Apply your engineering knowledge to support product selection and generate accurate, competitive quotations.
• Coordinate order processing to ensure efficiency, accuracy, and on-time delivery.
• Provide timely updates and proactively manage order status and customer expectations.
• Analyze inventory needs and recommend solutions to best support customers.
• Collaborate with technical teams to resolve challenges and deliver high-quality solutions.
• Go above and beyond to deliver an exceptional customer experience.
• Support team growth by sharing knowledge and helping others develop.

Skills

Relationship building

Communication

Attention to detail

Organizational skills

Customer service

Education

Bachelor’s degree in Engineering

Job description

NORD Gear Corporation in Wisconsin is seeking a senior-level engineering graduate to join the Customer Experience Team as a key contributor. You will gain hands-on experience with real-world applications while supporting product selection and delivering accurate quotes.

You will collaborate with customers, engineers, and internal teams to ensure precision, timely orders, and exceptional service. This role offers growth opportunities within a growing mechanical company.