Customer Experience & Operations Specialist

Binho Board; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Exposure to marketing, ecommerce, partnerships, and product launches

Opportunity to grow with the company

Job summary

A fast-growing tabletop soccer brand is seeking a Customer Service Specialist to manage customer communication and support related to orders. The ideal candidate will help improve customer experiences and provide essential support to the fulfillment team during busy times. Strong communication skills, experience in customer service, and familiarity with tools like Gorgias and Shopify are essential. This startup offers opportunities for professional growth and meaningful impact as the brand expands.

Qualifications

• Customer service experience preferred.
• Strong communication and problem-solving skills are crucial.
• Needs to be highly organized and detail-oriented.

Responsibilities

• Respond to customer support tickets through Gorgias and Shopify Inbox.
• Resolve customer inquiries regarding orders, products, shipping, and returns.
• Communicate with the warehouse manager regarding order issues.

Skills

Strong communication and problem-solving skills

Customer service experience

Comfortable with support tools

Highly organized and detail-oriented

Team player

Tools

Gorgias

Shopify

Job description

A fast-growing tabletop soccer brand is seeking a Customer Service Specialist to manage customer communication and support related to orders. The ideal candidate will help improve customer experiences and provide essential support to the fulfillment team during busy times. Strong communication skills, experience in customer service, and familiarity with tools like Gorgias and Shopify are essential. This startup offers opportunities for professional growth and meaningful impact as the brand expands.