Customer Success Ops Specialist — Growth, Efficiency & Equity

Rain; United States; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible PTO

Medical, Dental, and Vision coverage

Parental leave

Monthly stipend

Equity options

Job summary

A leading fintech company is seeking a Customer Success Operations Specialist. This role involves coordinating customer support and improving operational processes. Candidates should have 2+ years in customer success, project management skills, and experience with CRMs like HubSpot or Salesforce. The position offers a salary range of $65,000 to $75,000, competitive benefits, and a commitment to diversity.

Qualifications

• 2+ years of experience in B2B customer success, account management, or sales.
• Strong ability to prioritize tasks and manage projects.
• Track record of building relationships and solving problems.

Responsibilities

• Coordinate and support customer issues between teams.
• Perform operational tasks with accuracy and timeliness.
• Monitor and troubleshoot issues with Analytics & Insights teams.

Skills

Project management

Problem-solving

Relationship building

Flexibility

Tools

HubSpot

Salesforce

Job description

A leading fintech company is seeking a Customer Success Operations Specialist. This role involves coordinating customer support and improving operational processes. Candidates should have 2+ years in customer success, project management skills, and experience with CRMs like HubSpot or Salesforce. The position offers a salary range of $65,000 to $75,000, competitive benefits, and a commitment to diversity.