Customer Experience & Sales Support Pro

Olive Ateliers; Los Angeles (CA); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

401k with generous employer match

40% off retail merchandise

Dynamic work environment with growth opportunities

Job summary

A fast-growing lifestyle brand in Commerce, CA, is seeking a Customer Experience & Sales Support Associate. The role involves managing customer inquiries across various channels, ensuring customer satisfaction, and tracking feedback on product delivery and quality. Ideal candidates will have over 2 years of experience in customer service, excellent communication skills, and familiarity with Gorgias and Shopify. This position supports long-term growth and offers competitive hourly pay rates between $23–$28.

Qualifications

• 2+ years in customer service, retail, or sales support.
• Gorgias experience strongly preferred.
• Outstanding communication skills with a customer-first mindset.

Responsibilities

• Manage all customer inquiries across multiple channels.
• Provide knowledgeable consultative responses to product inquiries.
• Track and synthesize customer feedback on product quality and delivery.

Skills

Customer service

Communication skills

Organization

Problem-solving

Tools

Gorgias

Shopify

Job description

A fast-growing lifestyle brand in Commerce, CA, is seeking a Customer Experience & Sales Support Associate. The role involves managing customer inquiries across various channels, ensuring customer satisfaction, and tracking feedback on product delivery and quality. Ideal candidates will have over 2 years of experience in customer service, excellent communication skills, and familiarity with Gorgias and Shopify. This position supports long-term growth and offers competitive hourly pay rates between $23–$28.