Customer Service & Operations Support Specialist

Binho Board; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Exposure to marketing, ecommerce, partnerships, and product launches

Opportunity to grow with the company

Job summary

A fast-growing tabletop soccer brand is seeking a Customer Service Specialist to manage customer communication and support related to orders. The ideal candidate will help improve customer experiences and provide essential support to the fulfillment team during busy times. Strong communication skills, experience in customer service, and familiarity with tools like Gorgias and Shopify are essential. This startup offers opportunities for professional growth and meaningful impact as the brand expands.

Qualifications

• Customer service experience preferred.
• Strong communication and problem-solving skills are crucial.
• Needs to be highly organized and detail-oriented.

Responsibilities

• Respond to customer support tickets through Gorgias and Shopify Inbox.
• Resolve customer inquiries regarding orders, products, shipping, and returns.
• Communicate with the warehouse manager regarding order issues.

Skills

Strong communication and problem-solving skills

Customer service experience

Comfortable with support tools

Highly organized and detail-oriented

Team player

Tools

Gorgias

Shopify

Job description

Binho Board is a fast-growing tabletop soccer brand building a global community around competitive finger soccer. What started as a backyard idea has grown into a worldwide movement with tens of thousands of players, passionate fans, and partnerships with some of the biggest soccer clubs in the world.

Our officially licensed boards include clubs like Paris Saint-Germain, Manchester City, Juventus, Arsenal, Liverpool, Club América, Major League Soccer and more.

We’ve sold 150,000+ boards , are now in 350+ retail stores , and are expanding into Dick’s Sporting Goods locations across the United States.

But this is just the beginning.

We run tournaments, collaborate with creators, launch new products, and create content that brings the game to life for players everywhere. As a startup, every person on our team plays a meaningful role in shaping the future of the brand.

If you want to work at a company that is growing quickly and full of opportunity, this is the place.

Role Overview

This role will primarily manage all customer support communication through platforms such as Gorgias and Shopify Inbox. The Customer Service Specialist will assist customers with order issues, refunds, replacements, and general inquiries.

Because we are a startup, this role will also work closely with our warehouse manager and fulfillment team to ensure orders are processed smoothly and customer issues are resolved quickly.

Key Responsibilities

Customer Support

• Respond to customer support tickets through Gorgias and Shopify Inbox
• Resolve customer questions regarding orders, products, shipping, and returns
• Process refunds, replacements, and order corrections

Operations Coordination

• Communicate directly with the warehouse manager regarding order issues
• Coordinate replacements and fixes with the warehouse team
• Monitor delayed shipments or fulfillment problems

Customer Experience Improvement

• Maintain and improve customer service macros
• Identify recurring customer issues and provide feedback to the team
• Help improve the customer support workflow

Warehouse Support (Startup Environment)

• Assist warehouse team during busy fulfillment periods if needed
• Support packing and shipping operations when required
• Help ensure orders are fulfilled accurately and efficiently

Qualifications

• Strong communication and problem-solving skills
• Customer service experience preferred
• Comfortable working with support tools such as Gorgias or Shopify
• Highly organized and detail-oriented
• Team player willing to help wherever needed

Why Join Binho

As a startup, every role has a direct impact on the company’s growth. This position offers the opportunity to work closely with leadership, operations, and the warehouse team while helping shape the customer experience of a rapidly growing brand.

• Work at a rapidly growing startup
• Be part of a brand working with some of the biggest soccer clubs in the world
• Help shape the future of a global tabletop sport
• Get exposure to marketing, ecommerce, partnerships, and product launches
• Opportunity to grow with the company as we expand

If you love sports/competition, customer relations, and being part of something that’s growing fast, we’d love to hear from you.