Customer Service Representative

24 Seven Talent; California (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

24 Seven Talent is seeking a friendly, organized Customer Service Representative for a fast-paced fashion and lifestyle brand. The role primarily supports e-commerce customers and helps with orders, returns, 3PL communication, inventory, and day-to-day office operations.

The ideal candidate communicates clearly, solves problems efficiently, and can juggle multiple priorities while working across Shopify, Zendesk, ApparelMagic, and CRM systems.

Qualifications

• 1+ year of customer service or related experience.
• Bachelor’s degree preferred.
• Excellent written and verbal communication.
• Strong organization and attention to detail.
• Experience with Shopify and/or ApparelMagic is a plus.
• Zendesk and CRM experience is highly preferred.

Responsibilities

• Handle customer inquiries via email, chat, and phone.
• Assist with orders, returns, exchanges, sizing, and styling.
• Resolve issues and escalate when needed.
• Update orders, refunds, and promo codes.
• Coordinate with 3PL on unfulfilled or updated orders.
• Sync invoices and tracking with Shopify.
• Document interactions in CRM systems.
• Flag product defects and customer concerns with internal teams.
• Assist with inventory organization and office tasks.
• Coordinate carrier pickups and general office support.

Skills

Strong communication

Multitasking

Problem-solving

Customer-first mindset

Team collaboration

Education

Bachelor’s degree in Business/Operations or related field

Tools

Zendesk

Shopify

ApparelMagic

CRM systems

Job description

We’re looking for a friendly, organized, and solutions-oriented Customer Service Representative to join a fast-paced fashion and lifestyle brand. This role will primarily support e-commerce customers while also assisting with orders, returns, 3PL communication, inventory, and day-to-day office operations.

The ideal candidate is a strong communicator who enjoys problem-solving, can manage multiple priorities, and is comfortable working across customer service and e-commerce platforms.

Key Responsibilities:

• Manage customer inquiries through Zendesk via email, chat, and phone.
• Assist customers with orders, returns, exchanges, sizing, and styling.
• Resolve customer complaints and escalated issues professionally and efficiently.
• Update customer orders, accounts, refunds, and promotional codes.
• Process returns, exchanges, refunds, and chargeback documentation.
• Communicate with the 3PL regarding unfulfilled, canceled, and updated orders.
• Sync invoices and tracking information back to Shopify.
• Document customer interactions and claims within CRM systems.
• Partner with internal teams to flag product defects and customer concerns.
• Assist with inventory organization, deliveries, and Archive Sales.
• Coordinate carrier pickups and drop-offs and support general office organization.

Qualifications:

• 1+ year of customer service or related experience.
• Bachelor’s degree in Business, Operations, or a related field preferred.
• Strong written and verbal communication skills.
• Excellent organization, multitasking, and attention to detail.
• Strong problem-solving skills and a customer-first mindset.
• Comfortable working in a fast-paced, collaborative environment.
• Experience with Shopify and/or ApparelMagic is a plus.
• Zendesk and CRM experience is highly preferred.