Customer Experience & Operations Specialist

National Bank of Arizona; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life and Disability Insurance

Health Savings Account

Paid Time Off

401(k) plan

Tuition Reimbursement

Paid Holidays

Job summary

National Bank of Arizona is hiring a Receptionist/Department Specialist to greet customers and support the Operations Administrator Services team at our Biltmore Corporate Office in Phoenix, AZ. You will handle calls, route inquiries, and assist with clerical tasks to keep operations running smoothly.

The role emphasizes strong customer service, clear communication, and accurate data handling, with a typical 8:00 AM–5:00 PM schedule, Monday–Friday.

Qualifications

• High School diploma or equivalent and 1+ years office/clerical experience.
• Strong customer service and written/verbal communication skills.
• Proficient with basic computer software including spreadsheets and word processing.

Responsibilities

• Greet customers, visitors and vendors professionally as first point of contact.
• Answer, screen, and route incoming calls and provide accurate information.
• Provide administrative support to the Operations Administrator Services team.
• Prepare and distribute departmental reports and maintain records.
• Assist in training staff and backing up mailroom operations as needed.

Skills

Customer service

Communication

Data entry

Education

High School diploma or equivalent

Tools

Spreadsheets

Word processing

Job description

National Bank of Arizona is hiring a Receptionist/Department Specialist to greet customers and support the Operations Administrator Services team at our Biltmore Corporate Office in Phoenix, AZ. You will handle calls, route inquiries, and assist with clerical tasks to keep operations running smoothly.

The role emphasizes strong customer service, clear communication, and accurate data handling, with a typical 8:00 AM–5:00 PM schedule, Monday–Friday.