Department Specialist – Biltmore/Phoenix (AZ)

National Bank of Arizona; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life and Disability Insurance

Health Savings Account

Paid Time Off

401(k) plan

Tuition Reimbursement

Paid Holidays

Job summary

National Bank of Arizona is hiring a Receptionist/Department Specialist to greet customers and support the Operations Administrator Services team at our Biltmore Corporate Office in Phoenix, AZ. You will handle calls, route inquiries, and assist with clerical tasks to keep operations running smoothly.

The role emphasizes strong customer service, clear communication, and accurate data handling, with a typical 8:00 AM–5:00 PM schedule, Monday–Friday.

Qualifications

• High School diploma or equivalent and 1+ years office/clerical experience.
• Strong customer service and written/verbal communication skills.
• Proficient with basic computer software including spreadsheets and word processing.

Responsibilities

• Greet customers, visitors and vendors professionally as first point of contact.
• Answer, screen, and route incoming calls and provide accurate information.
• Provide administrative support to the Operations Administrator Services team.
• Prepare and distribute departmental reports and maintain records.
• Assist in training staff and backing up mailroom operations as needed.

Skills

Customer service

Communication

Data entry

Education

High School diploma or equivalent

Tools

Spreadsheets

Word processing

Job description

At National Bank of Arizona, we’re a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and on-going employee development. National Bank of Arizona was founded on the premise of building local relationships, we pride ourselves on providing our clients, shareholders and each other with the best possible tools, resources and opportunities. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive. More than 40 years later, our approach hasn’t changed. At NBAZ, the possibilities are endless – come for the job, stay for a career.

NBAZ is looking for a Receptionist/Department Specialist to join Arizona’s #1 Community Bank at our Biltmore Corporate Office in Phoenix, AZ. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you!

Essential Functions:

• Serve as the first point of contact by greeting and assisting customers, visitors, and vendors in a professional, courteous, and welcoming manner.
• Answer, screen, and route incoming calls promptly, ensuring accurate information is provided or inquiries are directed to the appropriate personnel.
• Provide comprehensive administrative and staff support to the Operations Administrator Services team.
• Administer and support various programs, projects, and departmental processes specific to the assigned operating unit.
• Deliver high-quality customer service by addressing inquiries, resolving issues, and providing timely, accurate information.
• Collaborate with internal and external stakeholders to address department-related questions, concerns, or requests.
• Prepare, maintain, and distribute departmental reports and perform reporting functions as required.
• Gather, research, and compile data and documentation to support operational and administrative needs.
• Perform a variety of clerical and administrative tasks, including data entry, document management, and maintaining records and reports.
• Assist in the preparation, tracking, and control of operational records, statistics, and reports.
• Provide backup support for mailroom operations to ensure continuity of service and coverage.
• Train and support other employees in departmental procedures, systems, and processes as needed.
• Perform additional duties and responsibilities as assigned to support departmental and organizational goals.

Qualifications:

• Requires a High School diploma or equivalent and 1+ years office, administrative, clerical or other directly related experience. A combination of education and experience may meet job requirements.
• Working knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures.
• Working knowledge of department processes, policies and procedures.
• Must have sound customer service and communication skills, both verbal and written.
• Sound problem resolution skills.
• Working knowledge of various computer software including spreadsheets and word processing.

Schedule: Monday – Friday: 8:00 AM – 5:00 PM; 40 hours/week

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts.
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays.
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
• Mental health benefits include coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

Compensation:

The hourly pay range for this position is $18.00 - $20.00 per hour, depending on qualifications, skills, experience, and internal equity.