Customer Experience & Operations Manager

HKD GLOBAL INC; Washington (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Life insurance

Paid vacation

Paid Holidays

Job summary

A leading consumer service company in Washington, Missouri, is looking for a dedicated individual to take charge of call center operations and oversee temporary staff. The ideal candidate will possess excellent customer service skills, be organized, and demonstrate a solid work ethic. Responsibilities include consumer interaction via phone and email, training, and maintaining detailed records. This position offers competitive salary based on experience and is supported by various employee benefits.

Qualifications

• Strong communication skills required.
• Good work ethic and dependability expected.
• Ability to be flexible in duties and responsibilities.

Responsibilities

• Serve consumers via phone or email as a call center lead.
• Train and oversee temporary representatives.
• Identify potential product issues and maintain detailed logs.
• Utilize computer systems for processing consumer orders.

Skills

Excellent Customer Service Skills

Knowledge of QuickBooks

Microsoft Office (primarily Excel)

Organizational skills

Heavy lifting (50lbs)

Job description

A leading consumer service company in Washington, Missouri, is looking for a dedicated individual to take charge of call center operations and oversee temporary staff. The ideal candidate will possess excellent customer service skills, be organized, and demonstrate a solid work ethic. Responsibilities include consumer interaction via phone and email, training, and maintaining detailed records. This position offers competitive salary based on experience and is supported by various employee benefits.