Customer Service & Support Specialist (Remote Fridays)

Schroeder & Tremayne, Inc.; Missouri; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(K) with employer match

Medical, vision, and dental insurance

Paid time off

Life and disability insurance

Job summary

A family-owned consumer products company in Missouri seeks a Customer Service Specialist to ensure customer inquiries are handled professionally. Responsibilities include addressing customer questions across platforms, troubleshooting issues, providing product information, and fostering customer relationships. The ideal candidate will possess strong communication skills, problem-solving abilities, and a genuine desire to assist customers. A competitive benefits package is offered, including a 401(K) with employer match and paid time off, in an environment that values diversity and equity.

Qualifications

• Excellent communication skills to effectively interact with customers.
• Ability to understand and analyze customer issues.
• Expertise in company products and services.
• Genuine desire to ensure customer satisfaction.
• Proficiency in relevant computer systems and software.
• Capability to handle customer frustration calmly.
• Skill to manage multiple tasks effectively.

Responsibilities

• Responding to customer inquiries through various channels.
• Troubleshooting customer problems and escalating issues as needed.
• Providing detailed product and service information.
• Assisting with tracking shipments and managing returns.
• Addressing customer reviews and gathering feedback.
• Building positive relationships with customers.
• Invoicing for non-EDI customers.
• Submitting sample orders into Shopify.
• Tracking MCF orders.

Skills

Excellent written and verbal communication

Issue analysis and problem-solving

Product and service expertise

Desire to help customers

Computer systems and software proficiency

Calm interaction handling

Workload management and prioritization

Job description

A family-owned consumer products company in Missouri seeks a Customer Service Specialist to ensure customer inquiries are handled professionally. Responsibilities include addressing customer questions across platforms, troubleshooting issues, providing product information, and fostering customer relationships. The ideal candidate will possess strong communication skills, problem-solving abilities, and a genuine desire to assist customers. A competitive benefits package is offered, including a 401(K) with employer match and paid time off, in an environment that values diversity and equity.