Customer Care & Operations Manager — Growth & Balance

Ian Minnigerode - State Farm Agent; St. Louis (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Competitive salary

Dental insurance

Job summary

Ian Minnigerode’s Agency in Missouri is seeking a Customer Care Manager to keep the office running smoothly, deliver superb customer service, and stay organized in a busy environment. You’ll join a friendly team that values professionalism and positive energy.

Responsibilities include running day-to-day office operations, managing calendars and scheduling, answering calls with excellent etiquette, greeting visitors, and coaching the team to work smarter while following company policies for

Qualifications

• Strong organization and multitasking skills.
• Excellent verbal and written communication.
• Customer-first mindset with professional attitude.
• Ability to stay calm and helpful in a fast-paced environment.

Responsibilities

• Run the day-to-day office operations to keep workflows smooth and efficient.
• Manage calendars and scheduling for appointments, meetings, and conferences.
• Answer incoming calls with excellent phone etiquette and a friendly tone.
• Greet visitors and direct them to the right place.
• Support, train, and coach the team to work smarter and succeed.
• Follow company policies and procedures to ensure compliance and quality service.

Skills

organization

multitasking

communication

customer-first mindset

calm under pressure

Tools

Scheduling tools

Phone systems

Office technology

Job description

Ian Minnigerode’s Agency in Missouri is seeking a Customer Care Manager to keep the office running smoothly, deliver superb customer service, and stay organized in a busy environment. You’ll join a friendly team that values professionalism and positive energy.

Responsibilities include running day-to-day office operations, managing calendars and scheduling, answering calls with excellent etiquette, greeting visitors, and coaching the team to work smarter while following company policies for