CRM-Driven Inside Sales & Service Leader – Manufacturing

Adecco Permanent Recruitment; Fenton (MO); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Strong work/life balance

Quarterly bonus potential

Excellent health benefits

401K plan

Paid time off

Job summary

A leading recruitment agency is seeking a Customer Service Manager to lead a customer service and inside sales team in Fenton, Missouri. This role focuses on managing operations, supporting outside sales, and enhancing customer service through process improvements and technology. Ideal candidates will have over 3 years of relevant experience, including CRM familiarity and a passion for process optimization. Competitive salary of $80K plus benefits ensures work-life balance and professional growth.

Qualifications

• 3+ years of customer service experience, leading an internal team in a manufacturing environment.
• Hands-on CRM experience is required.
• Proven process improvement experience is necessary.

Responsibilities

• Lead and manage an internal customer service and inside sales team.
• Oversee day-to-day customer interactions and order management.
• Support and collaborate closely with outside sales representatives.
• Drive process improvement initiatives using CRM tools and AI solutions.
• Ensure professional communication with customers and internal stakeholders.

Skills

Customer service experience

Hands-on CRM experience

Process improvement experience

Knowledge of AI tools

Team management

Job description

A leading recruitment agency is seeking a Customer Service Manager to lead a customer service and inside sales team in Fenton, Missouri. This role focuses on managing operations, supporting outside sales, and enhancing customer service through process improvements and technology. Ideal candidates will have over 3 years of relevant experience, including CRM familiarity and a passion for process optimization. Competitive salary of $80K plus benefits ensures work-life balance and professional growth.