Onsite Call Center Manager – Multichannel Ops Lead

Maximus; Missouri; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly bonuses

Comprehensive health insurance

401K retirement plan

Paid time off

Wellness program

Tuition reimbursement

Employee discounts

Job summary

Maximus is hiring for an onsite Call Center Manager in the Greater St. Louis, MO area. You will oversee a multichannel, multiprogram contact center, drive SLA adherence, and manage staff across multiple clients throughout Missouri.

The role requires 5+ years in call center or related management, a relevant bachelor's degree, and experience with large telephony systems and CRM tools. Expect quarterly performance bonuses, comprehensive health plans, a 401(k) plan, PTO, and ongoing professional

Qualifications

• Bachelor's degree in a relevant field with 5+ years of professional experience.
• Willing and able to work onsite in greater St. Louis, MO.
• Experience with a large-scale telephony system.
• Experience in call center operations.
• Experience with CRM systems and maintaining accurate records.
• Experience supporting Medicaid enrollment processes.

Responsibilities

• Oversee daily operations of a call center team to meet performance metrics.
• Maintain updated knowledge of policies and procedures; inform staff of changes.
• Evaluate training needs to keep staff current on programs.
• Address quality issues with Supervisory team and supervise call reviews.
• Monitor performance goals and generate daily/weekly reports.
• Provide leadership updates on quality, training, and departmental performance.

Skills

Call center management

CRM systems

Medicaid enrollment processes

Management experience

Education

Bachelor's degree in relevant field

Tools

Telephony system

Job description

Maximus is hiring for an onsite Call Center Manager in the Greater St. Louis, MO area. You will oversee a multichannel, multiprogram contact center, drive SLA adherence, and manage staff across multiple clients throughout Missouri.

The role requires 5+ years in call center or related management, a relevant bachelor's degree, and experience with large telephony systems and CRM tools. Expect quarterly performance bonuses, comprehensive health plans, a 401(k) plan, PTO, and ongoing professional