Customer Experience & Operations Leader

Applied Industrial Technologies Pty; Bossier City (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Applied Industrial Technologies in Louisiana seeks a Customer Service Manager to direct daily activities of the Customer Service, Warehouse, Shop and VMI Fulfillment teams, driving productivity and adherence to company policies.

You will mentor staff, manage scheduling, handle escalated issues, and coordinate with Sales and Operations to support customer satisfaction while upholding quality standards. A Bachelor's degree and 3 years of related experience are required.

Qualifications

• Bachelor's Degree or equivalent industry experience.
• Three years related experience minimum.
• Demonstrated leadership and analytical skills.
• Advanced Excel and ERP system experience.
• Strong communication and customer service focus.

Responsibilities

• Aid Regional Manager on achieving annual revenue, profit, and staffing plans.
• Hire and maintain a productive staff.
• Supervise, mentor, and develop Customer Service Representatives and other roles as directed.
• Provide regular performance feedback and evaluations; implement improvement plans.
• Manage scheduling and daily staffing to ensure coverage.
• Foster a positive, customer-focused team culture.
• Handle customer orders, inquiries, pricing, and delivery quotes.
• Oversee order entry, returns, and account updates for accuracy.
• Resolve escalated customer issues professionally and efficiently.
• Ensure procedures are followed and service standards met.
• Identify opportunities to optimize processes and workflows.
• Track and report key metrics and product knowledge.

Skills

Fluid Power knowledge

Leadership

Integrity

English communication

Time management

Excel

Education

Bachelor's Degree

Tools

Distribution ERP

Job description

Applied Industrial Technologies in Louisiana seeks a Customer Service Manager to direct daily activities of the Customer Service, Warehouse, Shop and VMI Fulfillment teams, driving productivity and adherence to company policies.

You will mentor staff, manage scheduling, handle escalated issues, and coordinate with Sales and Operations to support customer satisfaction while upholding quality standards. A Bachelor's degree and 3 years of related experience are required.