Retail Operations Lead – Customer Experience

meijer; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in the United States is seeking a team-oriented employee to support daily store operations and deliver exceptional customer service. You will engage peers, assign daily tasks, and help coach team members to meet service and sales goals while upholding Meijer standards and training requirements.

You will contribute to department scheduling, ensure product freshness, follow safety and food handling guidelines, and assist with inventory and cross-training as needed.

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store.

Skills

Customer service

Communication

Leadership

Mentoring

Team collaboration

Job description

Meijer in the United States is seeking a team-oriented employee to support daily store operations and deliver exceptional customer service. You will engage peers, assign daily tasks, and help coach team members to meet service and sales goals while upholding Meijer standards and training requirements.

You will contribute to department scheduling, ensure product freshness, follow safety and food handling guidelines, and assist with inventory and cross-training as needed.