Retail Operations Lead — Customer Experience

Meijer Inc.; McCordsville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. in Indiana is seeking a dedicated team member to oversee daily operations and guide colleagues in delivering exceptional customer service. You’ll plan, guide, and empower staff while modeling Meijer’s standards for an outstanding shopping experience.

You will engage customers, mentor teammates, and support training across departments to meet service and sales goals. Join a family-oriented company that values inclusion and growth opportunities.

Qualifications

• Passion for customer service with engagement that conveys approachability to customers and teammates.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Skills

Customer service

Verbal communication

Written communication

Retail experience

Creative thinking

Influence others

Rapport building

Physical strength

Planning/execution

Team environment

Inclusivity

Job description

Meijer Inc. in Indiana is seeking a dedicated team member to oversee daily operations and guide colleagues in delivering exceptional customer service. You’ll plan, guide, and empower staff while modeling Meijer’s standards for an outstanding shopping experience.

You will engage customers, mentor teammates, and support training across departments to meet service and sales goals. Join a family-oriented company that values inclusion and growth opportunities.