Service Lead: Elevate Customer Experience & Team Growth

Meijer Inc.; Carmel (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a collaborative team member to help deliver an exceptional shopping experience. You will engage customers, communicate with team members, and support day-to-day operations to meet department goals.

You will mentor peers, assist with scheduling, training, and adherence to safety and quality standards while upholding Meijer’s inclusive culture. This role emphasizes customer service, teamwork, and operational excellence.

Qualifications

• Passion for customer service and engagement with customers and team members.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Creative thinking skills.
• Ability to influence others and drive engagement.
• Ability to quickly build rapport and win customer confidence.
• Experience executing plans and following through.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers and ensure a smooth checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach teammates to exceed customer service and sales goals and maintain Meijer standards.
• Assist training of new team members and cross-train high-potential talent.
• Support department scheduling to improve team engagement and store profitability.
• Ensure product freshness by enforcing rotation and dating policies.
• Guide the team in food safety standards and safe working practices.
• Lead ordering, receiving, stocking, pricing, and product display where applicable.
• Promote and uphold Meijer culture, diversity, equity and inclusion.

Skills

Customer service

Communication

Interpersonal skills

Retail experience

Creativity

Influence

Rapport building

Plan execution

Inclusion

Job description

Meijer Inc. is seeking a collaborative team member to help deliver an exceptional shopping experience. You will engage customers, communicate with team members, and support day-to-day operations to meet department goals.

You will mentor peers, assist with scheduling, training, and adherence to safety and quality standards while upholding Meijer’s inclusive culture. This role emphasizes customer service, teamwork, and operational excellence.