Guest Experience Coordinator – Front Desk & Office Services

bpbcpa; Boston, New York, Northern (MA, NY, KY); On-site; USD 38,000 - 46,000; Full time

Job summary

Berkowitz Pollack Brant (BPB) is seeking a professional Receptionist / Office Services Assistant for its Miami Office Services team. This in‑office role provides general administrative support and serves as the first point of contact for visitors, clients, and staff in a fast-paced environment.

Responsibilities include managing the main switchboard, welcoming guests, coordinating conference rooms, handling mail and packages, and assisting with events and facility needs.

Qualifications

• Professional communication and interpersonal skills required.
• Strong customer service orientation and positive attitude.
• Ability to multitask and prioritize responsibilities effectively.

Responsibilities

• Greet clients, visitors, and vendors with exceptional service.
• Answer firm calls professionally and route to the appropriate member.
• Screen calls to prevent solicitors from being transferred.
• Answer virtual reception video calls and announce visitors.
• Coordinate conference room scheduling and hospitality for meetings.

Skills

Professional communication

Customer service

Multitasking

Organizational skills

Education

Associate degree or higher

Tools

Microsoft Office Suite

MS Teams

Zoom

Printers / copiers / scanners

Job description

Berkowitz Pollack Brant (BPB) is seeking a professional Receptionist / Office Services Assistant for its Miami Office Services team. This in‑office role provides general administrative support and serves as the first point of contact for visitors, clients, and staff in a fast-paced environment.

Responsibilities include managing the main switchboard, welcoming guests, coordinating conference rooms, handling mail and packages, and assisting with events and facility needs.