Customer Experience & Merchandising Specialist

Michaels; San Diego (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels in San Diego, CA is hiring a store team member to help customers find products, provide friendly checkout, and keep shelves stocked. You will unload trucks, support planograms, and participate in returns to maintain a well-merchandised, in-stock store.

You’ll promote the Michaels Rewards program, assist with BOPIS/SFS, and follow store SOPs while modeling a positive, helpful attitude for customers and teammates.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Retail experience

Job description

Michaels in San Diego, CA is hiring a store team member to help customers find products, provide friendly checkout, and keep shelves stocked. You will unload trucks, support planograms, and participate in returns to maintain a well-merchandised, in-stock store.

You’ll promote the Michaels Rewards program, assist with BOPIS/SFS, and follow store SOPs while modeling a positive, helpful attitude for customers and teammates.