Customer Experience & Merchandising Associate

Michaels; Southgate (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Michaels is seeking a friendly Retail Associate for our Southgate, MI store. You will assist customers, handle checkout, and support in-store operations to maintain a well-stocked, welcoming shopping environment.

Responsibilities include helping customers locate products, promoting rewards programs, supporting BOPIS/SFS, and participating in truck unloading and shelf maintenance. Flexible hours may apply, including evenings and weekends.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Retail experience

Job description

Michaels is seeking a friendly Retail Associate for our Southgate, MI store. You will assist customers, handle checkout, and support in-store operations to maintain a well-stocked, welcoming shopping environment.

Responsibilities include helping customers locate products, promoting rewards programs, supporting BOPIS/SFS, and participating in truck unloading and shelf maintenance. Flexible hours may apply, including evenings and weekends.