Customer Experience & Merchandising Associate

Ross Stores, Inc.; Albertville (AL); On-site; USD 25,000 - 32,000; Full time

Job summary

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, and maintain clean, well-merchandised aisles while following company standards.

You will participate in safety practices, help with restocking, and support store leadership with loss prevention and efficiency as needed. Excellent communication and reliability are essential. This role requires teamwork and a friendly, professional appearance.

Qualifications

• Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to Customers at all times; responds to Customer Service calls immediately.

Skills

Customer communication

Basic math

Job description

Ross Stores, Inc. is seeking a Retail Associate to ensure customers have a positive shopping experience. You will greet customers, assist with merchandise, and maintain clean, well-merchandised aisles while following company standards.

You will participate in safety practices, help with restocking, and support store leadership with loss prevention and efficiency as needed. Excellent communication and reliability are essential. This role requires teamwork and a friendly, professional appearance.