Customer Experience & Membership Growth Pro

El Car Wash; Southfield (MI); Vor Ort; USD 17.000 - 25.000; Teilzeit

Benefits dieser Stelle

Health benefits

401(k) match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Zusammenfassung

El Car Wash is seeking a Customer Experience Advisor to be the face of EL, combining service energy with sales drive to grow memberships and loyalty.

You will welcome customers, educate on memberships, and turn service into sales while maintaining a clean, safe site and logging feedback for continuous improvement. This role is outdoors, requires evenings and weekends, and welcomes bilingual candidates where applicable.

Qualifikationen

• Reliable attendance and professional image.
• Charismatic, high-energy presence in customer-facing moments.
• Proven ability to build rapport quickly and influence without being pushy.
• Goal-oriented and results-driven; understands metrics.
• Strong empathy with sales drive and ability to adjust approach.
• Confident handling of complaints on the spot.
• Comfortable with POS systems and site technology.
• Available for evenings, weekends, and holidays; outdoor work.
• Prior sales, retail, or hospitality experience is a plus.
• Bilingual (English/Spanish) is a strong plus in some markets.

Aufgaben

• Set the tone from the start — Welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth — Educate customers on our Unlimited Membership program and convert interest into loyalty.
• Turn service into sales — Read the customer, adjust your approach, and close without being pushy.
• Handle the hard moments — Resolve concerns quickly and professionally, leaving customers impressed.
• Keep the site sharp — Maintain a clean, safe, welcoming environment visible to customers.
• Capture what matters — Log customer feedback and share insights with the team.

Kenntnisse

Reliable attendance

Charismatic presence

Rapport building

Goal oriented

Empathy with sales

Handling complaints

POS proficiency

Evenings/weekends/holidays

Sales/retail/hospitality

Bilingual English/Spanish

Tools

POS systems

Jobbeschreibung

El Car Wash is seeking a Customer Experience Advisor to be the face of EL, combining service energy with sales drive to grow memberships and loyalty.

You will welcome customers, educate on memberships, and turn service into sales while maintaining a clean, safe site and logging feedback for continuous improvement. This role is outdoors, requires evenings and weekends, and welcomes bilingual candidates where applicable.