Customer Experience & Membership Growth Pro

El Car Wash; Columbia (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) 4% match

Paid time off

Parental leave

Tuition reimbursement

Pet insurance

Mental health days

On-the-job training

Free car washes

Job summary

El Car Wash in Columbia, MD is seeking a Customer Experience Advisor to greet guests, promote the Unlimited Membership, and turn visits into loyalty. You’ll handle questions, resolve issues, and keep the site clean and welcoming.

This frontline role emphasizes a friendly, energetic presence and strong sales instincts. You’ll log feedback, work evenings, weekends, and holidays, and thrive in a fast-paced outdoor setting.

Qualifications

• Reliable attendance and professional image.
• Charismatic, high-energy presence in customer-facing moments.
• Ability to build rapport quickly and influence without being pushy.
• Bilingual English/Spanish is a strong plus in markets we serve.

Responsibilities

• Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile.
• Drive membership growth - Educate customers on our Unlimited Membership program and convert interest into loyalty.
• Turn service into sales - Read the customer and adjust your approach to close without being pushy.
• Handle the hard moments - Resolve concerns quickly and professionally.
• Keep the site sharp - Maintain a clean, safe, welcoming environment.
• Capture what matters - Log customer feedback in Micrologic and communicate insights to the team.

Skills

Attendance/Reliability

Charismatic

Rapport building

Goal-oriented

Empathy & sales

Complaint handling

POS systems

Bilingual English/Spanish

Tools

Micrologic

Job description

El Car Wash in Columbia, MD is seeking a Customer Experience Advisor to greet guests, promote the Unlimited Membership, and turn visits into loyalty. You’ll handle questions, resolve issues, and keep the site clean and welcoming.

This frontline role emphasizes a friendly, energetic presence and strong sales instincts. You’ll log feedback, work evenings, weekends, and holidays, and thrive in a fast-paced outdoor setting.