Customer Experience Manager: Wow Guests, Lead Front End

Five Below; Trussville (AL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Benefits site

Equal Opportunity Employer

Job summary

Five Below is seeking a Customer Experience Manager to lead store associates and deliver WOW customer service. Under the Store Manager, you will own front-end operations, cash handling, safety, and cleanliness while driving sales and brand standards.

The role emphasizes leadership, training, and coaching to develop associates and sustain high CSAT scores. This is an hourly, in-store position with starting pay indicated in the listing.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the customer through personal contact and front end leadership.
• Leads front end operations and cash management.
• Trains staff on high-quality customer service.
• Ensures fast, friendly checkout and store cleanliness.
• Drives sales and controls store expenses within SOP.

Skills

Leadership

Communication

Team management

People development

Time management

Accountability

Sales driven

Professionalism

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Customer Experience Manager to lead store associates and deliver WOW customer service. Under the Store Manager, you will own front-end operations, cash handling, safety, and cleanliness while driving sales and brand standards.

The role emphasizes leadership, training, and coaching to develop associates and sustain high CSAT scores. This is an hourly, in-store position with starting pay indicated in the listing.