Customer Experience Manager - Lead WOW Front End & Service

Five Below Inc; Harker Heights (TX); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below Inc. is seeking an hourly leader to oversee store operations and drive exceptional customer service.

You will lead crew members, train the team on the BEST customer experience, and partner with the store leadership to achieve service score goals and maintain brand standards at the front end. The role requires previous management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.

Skills

Leadership

Customer service

Multi-tasking

Verbal & written comms

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking an hourly leader to oversee store operations and drive exceptional customer service.

You will lead crew members, train the team on the BEST customer experience, and partner with the store leadership to achieve service score goals and maintain brand standards at the front end. The role requires previous management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment.