Customer Experience Manager - Front-End & Training Lead

Five Below Inc; Rosedale (MD); On-site; USD 23,000 - 30,000; Full time

Job summary

Five Below Inc is seeking a store leadership candidate to guide daily operations, train crew, and drive customer service scores in a fast-paced environment. You will oversee front-end merchandising, equipment readiness, and store procedures to ensure a WOW customer experience.

Required are at least two years in management, strong communication, multitasking ability, and composure under pressure, with flexibility for day/evening/weekend shifts and occasional travel.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.

Skills

Management

Communication

Multitasking

Creativity

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc is seeking a store leadership candidate to guide daily operations, train crew, and drive customer service scores in a fast-paced environment. You will oversee front-end merchandising, equipment readiness, and store procedures to ensure a WOW customer experience.

Required are at least two years in management, strong communication, multitasking ability, and composure under pressure, with flexibility for day/evening/weekend shifts and occasional travel.