Customer Experience Manager - Insurance Team Lead

Jana Fong - State Farm Agent; Havertown (Delaware County); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Retirement Plan Matching

Competitive salary

Paid time off

Resumo da oferta

Jana Fong - State Farm Agent in Havertown is seeking a Customer Service Manager to oversee operations and enhance customer experiences. The ideal candidate has at least 2 years of experience in a State Farm agency and is licensed in Property & Casualty and Life & Health.

This role involves managing the customer service team, developing policies, and resolving complaints while promoting internal growth opportunities for motivated candidates.

Qualificações

• Must have at least 2 years experience working in a State Farm agency.
• Must be licensed in both Property & Casualty and Life & Health.

Responsabilidades

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Conhecimentos

Customer service skills

Attention to detail

Leadership skills

Organizational skills

Communication skills

Problem-solving abilities

Descrição da oferta de emprego

Jana Fong - State Farm Agent in Havertown is seeking a Customer Service Manager to oversee operations and enhance customer experiences. The ideal candidate has at least 2 years of experience in a State Farm agency and is licensed in Property & Casualty and Life & Health.

This role involves managing the customer service team, developing policies, and resolving complaints while promoting internal growth opportunities for motivated candidates.