Remote Insurance Service Leader Inside Sales

Ann Haviland - State Farm Agent; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

100% Remote

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Ann Haviland State Farm is seeking a fully licensed Insurance Customer Service Manager to lead a 100% remote service team, drive customer relationships, and support agency growth. This role combines service leadership with inside sales responsibilities to convert service conversations into sales opportunities.

The candidate should have State Farm agency experience, active P&C and Life & Health licenses, and a proven track record of coaching remote teams while maintaining high service standards.

Qualifications

• Minimum three years of State Farm agency experience.
• Active Property & Casualty and Life & Health licenses.
• Proven track record of strong performance within a State Farm agency.
• Experience managing, supervising, or coaching customer service team members.
• Strong knowledge of State Farm systems, products, and service processes.
• Ability to independently manage service operations and maintain team accountability remotely.
• Demonstrated ability to identify cross-selling opportunities and close inside sales.
• Excellent communication, organization, and leadership skills.

Responsibilities

• Oversee daily service operations and ensure prompt, professional customer support.
• Resolve complex inquiries involving policy changes, billing, renewals, claims-related questions, and coverage reviews.
• Build strong customer relationships that support satisfaction and retention.
• Identify opportunities to improve service efficiency and customer experience.
• Manage, coach, and support our remote customer service team.
• Establish clear expectations and monitor service quality, productivity, and follow-up.
• Provide training, feedback, and accountability.
• Coordinate workflows and ensure timely resolution of customer needs.
• Track team performance and report progress to the agent.
• Identify coverage gaps and sales opportunities within our existing book of business.
• Conduct proactive policy reviews and needs-based insurance conversations.
• Cross-sell Auto, Home, Renters, Life, and other appropriate products.
• Pivot service conversations into inside sales opportunities.
• Present recommendations, overcome objections, and confidently close business.
• Contribute to agency retention, cross-selling, and production goals.

Skills

State Farm agency experience

Active Property & Casualty license

Life & Health license

Team leadership / coaching

Strong communication & leadership

Remote team management

Cross-selling ability

Customer service excellence

Job description

Ann Haviland State Farm is seeking a fully licensed Insurance Customer Service Manager to lead a 100% remote service team, drive customer relationships, and support agency growth. This role combines service leadership with inside sales responsibilities to convert service conversations into sales opportunities.

The candidate should have State Farm agency experience, active P&C and Life & Health licenses, and a proven track record of coaching remote teams while maintaining high service standards.