Customer Experience Specialist — Insurance Team Member

Robert Mannino Ins Agency Inc; State College (Centre County); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Donation matching

Employee discounts

Opportunity for advancement

Paid time off

Parental leave

Training & development

Job summary

Robert Mannino - State Farm Agent is seeking a customer service representative to deliver exceptional customer experiences that promote the growth of our successful insurance agency. The role requires attention to detail, strong customer service skills, and a desire to help people. You will handle customer inquiries, coordinate with team members, and support community needs.

We value driven candidates who are focused on sales and a positive customer experience, offering multiple opportunities for internal growth.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Donation matching
• Employee discounts
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

ROLE DESCRIPTION:

As a customer service representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.