Customer Service Manager: Leadership, Training & Growth

John Leung - State Farm Agent; Johns Creek (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Training & development

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

John Leung - State Farm Agent is seeking a Customer Service Manager to lead the agency's client interactions and ensure outstanding service. You will work with the team to resolve inquiries, coordinate daily operations, and help the community with tailored insurance solutions.

Ideal candidates have strong leadership, excellent communication, and a proactive sales mindset, with opportunities for advancement as the agency grows, and a structured training plan to develop your skills.

Qualifications

• 5+ years of experience in customer service.
• Strong leadership and organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assist in supervision of the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.
• This position involves sales and cold calls.
• Sell to existing customer base.

Skills

Customer service

Leadership

Communication

Problem solving

Job description

John Leung - State Farm Agent is seeking a Customer Service Manager to lead the agency's client interactions and ensure outstanding service. You will work with the team to resolve inquiries, coordinate daily operations, and help the community with tailored insurance solutions.

Ideal candidates have strong leadership, excellent communication, and a proactive sales mindset, with opportunities for advancement as the agency grows, and a structured training plan to develop your skills.