Customer Experience Manager – Homebuilding

pultegroup; Riverview (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

PulteGroup in Parrish, FL is seeking a professional, customer-facing role focused on warranty and service coordination for new homes. You will assess homeowner needs, coordinate trades, and ensure quality before delivery.

The position requires a university degree or equivalent, 2-4 years of relevant experience, strong communication, and a valid driver's license. You will work with vendors, manage service requests, and drive customer satisfaction metrics.

Qualifications

• University degree or equivalent experience.
• 2-4 years of prior relevant experience.
• Valid driver's license is required.

Responsibilities

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work with vendors alongside Customer Care Coordinator.
• Manage trades to completion of service requests to customers' satisfaction.
• Perform minor service-related tasks (adjustments, repairs) as requested.
• Establish and maintain positive customer relationships.
• Ensure build quality confirmation before home delivery to customer.

Skills

Customer service

Communication

Construction basics

Root-cause analysis

Warranty processes

Computer literacy

Conflict resolution

Cost control

Education

University degree or equivalent experience

Job description

PulteGroup in Parrish, FL is seeking a professional, customer-facing role focused on warranty and service coordination for new homes. You will assess homeowner needs, coordinate trades, and ensure quality before delivery.

The position requires a university degree or equivalent, 2-4 years of relevant experience, strong communication, and a valid driver's license. You will work with vendors, manage service requests, and drive customer satisfaction metrics.