Aspiring Customer Care Manager – Homebuilder

Innovative Construction Group; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

PulteGroup in Charlotte, NC is seeking an Assistant Customer Care Manager to support division operations, monitor warranty items, and coordinate on-site service requests with homeowners and vendors. The role emphasizes communication, problem solving, and adherence to construction standards.

Ideal candidates have a university degree or equivalent experience, strong written and verbal skills, and basic computer literacy.

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy and familiarity with service systems.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete division onboarding and training programs and develop warranty knowledge.
• Monitor warranty repairs, validate service progression, and coordinate site inspections.
• Submit line items, generate work orders, and track open service requests.
• Engage with homeowners and vendors to resolve issues and improve loyalty.

Skills

Communication

Computer literacy

Customer satisfaction

Blueprints reading

Building codes knowledge

Education

University degree or equivalent experience

Job description

PulteGroup in Charlotte, NC is seeking an Assistant Customer Care Manager to support division operations, monitor warranty items, and coordinate on-site service requests with homeowners and vendors. The role emphasizes communication, problem solving, and adherence to construction standards.

Ideal candidates have a university degree or equivalent experience, strong written and verbal skills, and basic computer literacy.