Customer Care Lead — Home Builder Warranty

Innovative Construction Group; Brentwood (TN); On-site; USD 48,000 - 60,000; Full time

Job summary

PulteGroup is seeking an Assistant Customer Care Manager in Brentwood, TN. This professional, customer-facing role will support warranty processes, coordinate service requests, and conduct on-site inspections to ensure home quality before delivery.

You will interact with homeowners and vendors to resolve issues and drive customer satisfaction. Ideal candidates have a university degree or equivalent experience, 0–2 years in related work, strong communication skills, basic computer literacy, and a

Qualifications

• Excellent verbal and written communication skills.
• Basic computer literacy required.
• Demonstrated commitment to customer satisfaction.
• Ability to read blueprints preferred.
• General knowledge of building codes preferred.

Responsibilities

• Complete division onboarding and training related to Customer Care.
• Monitor and track warranty repairs and service requests.
• Coordinate on-site warranty inspections and document line items.
• Follow up with homeowners and vendors to close open items.
• Support CCMs and supervisors and assist with certifications.

Skills

Verbal communication

Written communication

Customer satisfaction

Blueprint reading

Building codes knowledge

Education

University degree or equivalent

Tools

Basic computer literacy

Job description

PulteGroup is seeking an Assistant Customer Care Manager in Brentwood, TN. This professional, customer-facing role will support warranty processes, coordinate service requests, and conduct on-site inspections to ensure home quality before delivery.

You will interact with homeowners and vendors to resolve issues and drive customer satisfaction. Ideal candidates have a university degree or equivalent experience, 0–2 years in related work, strong communication skills, basic computer literacy, and a