Customer Experience Manager – Fast-Paced Retail Leader

Five Below; Covington (LA); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Health coverage

Employee discounts

Job summary

Five Below in Covington, LA is seeking a seasoned store leader to supervise crew, drive WOW customer service at checkout, and manage front-end operations to meet brand standards.

You will recruit, train, and coach team members, oversee merchandising, and ensure cleanliness and safety throughout the store. This hourly role starts at $15.00 per hour and requires flexible scheduling including weekends and possible travel.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Strong leadership and team development abilities.

Responsibilities

• Supervise crew to deliver WOW customer service and fast, friendly checkout.
• Lead store to achieve customer service score goals set by leadership.
• Oversee front-end merchandising and ensure equipment functions properly.
• Open/close procedures, keep store clean and ready for customers.
• Perform store manager duties in absence of manager.
• Recruit, train, coach, and supervise all crew members.
• Coordinate with leadership on merchandising and recovery.
• Maintain safety, stockroom organization, and cleanliness.
• Flexibility to work days, evenings, weekends, and travel as needed.
• Adhere to communications and store procedures as required.

Skills

Management experience

Customer service

Communication skills

Ability to multi-task

Leadership

Education

High School diploma or equivalent

College experience preferred

Tools

POS system

Stock management systems

Job description

Five Below in Covington, LA is seeking a seasoned store leader to supervise crew, drive WOW customer service at checkout, and manage front-end operations to meet brand standards.

You will recruit, train, and coach team members, oversee merchandising, and ensure cleanliness and safety throughout the store. This hourly role starts at $15.00 per hour and requires flexible scheduling including weekends and possible travel.