Customer Experience Lead - Front End & Service

Five Below Inc; Angola (IN); On-site; USD 17,000 - 24,000; Part time

Job summary

Five Below Inc. in the United States seeks a retail leader to guide crew toward exceptional customer service and smooth store operations. You will train staff, manage front-end merchandising, and ensure readiness for customers with a focus on brand standards and safety.

The role requires at least a high school diploma, 2+ years of management experience, and strong communication skills for a fast-paced environment with flexible scheduling.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Ensures crew members wow the customer through personal contact.
• Trains crew on the BEST customer service experience for fast, friendly checkout.
• Leads store to achieve and maintain customer service score goals.
• Manages front-end operations and merchandising to brand standards.
• Ensures front-end equipment is functional and staff trained.
• Oversees opening/closing, cleanliness, recovery, and readiness for customers.
• Partners with store manager to recruit, train, coach, and develop crew.
• Reviews corporate communications and responds appropriately.
• Collaborates with leadership on merchandising and recovery.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below Inc. in the United States seeks a retail leader to guide crew toward exceptional customer service and smooth store operations. You will train staff, manage front-end merchandising, and ensure readiness for customers with a focus on brand standards and safety.

The role requires at least a high school diploma, 2+ years of management experience, and strong communication skills for a fast-paced environment with flexible scheduling.