Customer Experience Leader

Five Below Inc; Jacksonville (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Five Below Inc in Jacksonville is looking for a hands-on store leader to drive customer satisfaction and front-end excellence. You will coach crew members, ensure fast and friendly checkout, and partner with the store leadership to meet performance goals.

The role requires strong communication, multi-tasking, and a passion for delivering a WOW guest experience in a busy retail setting.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage competing priorities.
• Demonstrated leadership and teamwork in a fast-paced retail environment.
• Strong problem-solving and decision-making abilities.
• Experience training and coaching frontline crew members.

Responsibilities

• Ensure crew wow the customer through personal contact.
• Train crew on the BEST customer service experience.
• Lead store to achieve customer service score goals.
• Oversee front-end operations and merchandising standards.
• Maintain front-end equipment and train associates on services.

Skills

Communication

Customer service

Multi-tasking

Creative thinking

Team leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc in Jacksonville is looking for a hands-on store leader to drive customer satisfaction and front-end excellence. You will coach crew members, ensure fast and friendly checkout, and partner with the store leadership to meet performance goals.

The role requires strong communication, multi-tasking, and a passion for delivering a WOW guest experience in a busy retail setting.