Customer Experience Leader — Front-End & Team Growth

Five Below; Lewisville (TX); On-site; USD 17,047 - 24,280; Part time

Job summary

Five Below in Lewisville, Texas is seeking a store leadership role to ensure exceptional customer service and smooth front-end operations. The position emphasizes leading crew members, training for the BEST customer service experience, and achieving store performance goals.

The role requires strong communication, multitasking abilities, and 2+ years of management experience. The job includes opening/closing, merchandising, and maintaining a high standard of store presentation.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure all crew members wow the customer through personal contact with customers.
• Train the crew on the BEST customer service experience; ensuring each guest has a fast, friendly checkout experience.
• Lead their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Lead front end operations and merchandising to meet brand standards.
• Ensure front-end equipment is in working order and associates are trained accordingly.
• Perform opening and closing procedures and maintain store cleanliness and readiness for customers.
• Partner with the store manager to recruit, train, coach, develop and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with the leadership team on merchandising procedures and recovery.
• Perform store maintenance tasks and keep stock rooms organized.

Skills

Communication

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Lewisville, Texas is seeking a store leadership role to ensure exceptional customer service and smooth front-end operations. The position emphasizes leading crew members, training for the BEST customer service experience, and achieving store performance goals.

The role requires strong communication, multitasking abilities, and 2+ years of management experience. The job includes opening/closing, merchandising, and maintaining a high standard of store presentation.