Customer Experience Manager — Front End & Service

Albertsons Companies; Mesa (AZ); On-site; USD 38,000 - 58,000; Full time

Job summary

Albertsons Companies in Mesa, AZ seeks a Front End Supervisor to ensure fast, friendly checkout service while overseeing front end operations. You will supervise Courtesy Clerks and Service Assistants, handle cash flow, supervise hiring and training, and support store sales targets.

The role emphasizes customer service excellence, supervision, and adherence to front-end policies with safety and shrink control as ongoing priorities.

Qualifications

• Experience supervising front-end staff in a retail environment.
• Strong customer service and conflict resolution skills.
• Ability to lift up to 55 lbs and stand for long periods.
• Familiarity with cash handling and basic payroll reports.
• Knowledge of store policies and front-end procedures.

Responsibilities

• Champion customer service programs to meet or exceed service goals.
• Provide fast, friendly checkout and supervise cashiers when needed.
• Oversee front end activities: monitor traffic, service levels, cleanliness and safety.
• Handle cash flow, tills, refunds, and checkout procedures.
• Assist interviewing and hiring of front end staff; train and supervise.
• Control shrink and enforce safety standards.
• Enforce dress and grooming standards.
• Other duties as required.

Skills

Leadership

Customer service

Cash handling

Supervisory skills

Retail operations

Tools

POS systems

Job description

Albertsons Companies in Mesa, AZ seeks a Front End Supervisor to ensure fast, friendly checkout service while overseeing front end operations. You will supervise Courtesy Clerks and Service Assistants, handle cash flow, supervise hiring and training, and support store sales targets.

The role emphasizes customer service excellence, supervision, and adherence to front-end policies with safety and shrink control as ongoing priorities.