Customer Experience Manager - Flexible Schedule & Growth

Matthew Rowsey - State Farm Agent; Charleston (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Matthew Rowsey - State Farm Agent in Charleston, WV is seeking a Customer Care Manager to oversee daily service operations and ensure a positive client experience.

You will coordinate team communication, handle inquiries, and assist with policy updates while maintaining accuracy and empathy in every interaction.

We value community focus, integrity, and helpfulness, offering opportunities for advancement, a flexible schedule, and a supportive team culture as you grow your career.

Qualifications

• Excellent communication and organizational skills required.
• Strong attention to detail with ability to manage multiple priorities.
• Experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Customer service

Licensing

Job description

Matthew Rowsey - State Farm Agent in Charleston, WV is seeking a Customer Care Manager to oversee daily service operations and ensure a positive client experience.

You will coordinate team communication, handle inquiries, and assist with policy updates while maintaining accuracy and empathy in every interaction.

We value community focus, integrity, and helpfulness, offering opportunities for advancement, a flexible schedule, and a supportive team culture as you grow your career.