Customer Care Manager - State Farm Agent Team Member

Matthew Rowsey - State Farm Agent; Charleston (WV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Matthew Rowsey - State Farm Agent in Charleston, WV is seeking a Customer Care Manager to oversee daily service operations and ensure a positive client experience.

You will coordinate team communication, handle inquiries, and assist with policy updates while maintaining accuracy and empathy in every interaction.

We value community focus, integrity, and helpfulness, offering opportunities for advancement, a flexible schedule, and a supportive team culture as you grow your career.

Qualifications

• Excellent communication and organizational skills required.
• Strong attention to detail with ability to manage multiple priorities.
• Experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organizational skills

Customer service

Licensing

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Flexible schedule

You May Be a Great Fit as a Customer Care Manager at Matthew Rowsey - State Farm Agent

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:

Charleston, WV 25304

At Matthew Rowsey - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.