Customer Experience Leader – Insurance, Flexible Schedule

Matthew Knizner - State Farm Agent; Greensburg (Westmoreland County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Signing bonus

Training & development

Competitive salary

Flexible schedule

Health insurance

Job summary

Matthew Knizner - State Farm Agent in Greensburg, United States is seeking a Customer Service Manager to oversee team operations and enhance customer satisfaction. You will implement policies and handle escalated issues, training representatives in a dynamic environment.

The ideal candidate should possess strong leadership and communication skills with a background in insurance. Opportunities for internal growth await motivated individuals. Benefits include health insurance and a competitive salary.

Qualifications

• Leadership and organizational skills.
• Communication and problem-solving abilities.
• Insurance experience preferred.
• Property and Casualty license preferred.
• High level of organizational skills is needed.

Responsibilities

• Oversee the customer service team and daily operations.
• Develop and implement customer service policies and procedures.
• Handle escalated customer complaints and issues.
• Train and mentor customer service representatives.

Skills

Leadership and organizational skills

Communication and problem-solving abilities

Insurance experience

Property and Casualty license

Job description

Matthew Knizner - State Farm Agent in Greensburg, United States is seeking a Customer Service Manager to oversee team operations and enhance customer satisfaction. You will implement policies and handle escalated issues, training representatives in a dynamic environment.

The ideal candidate should possess strong leadership and communication skills with a background in insurance. Opportunities for internal growth await motivated individuals. Benefits include health insurance and a competitive salary.