Customer Service Representative - State Farm Agent Team Member

Smyerinsurance; Charleston (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

License reimbursement

Competitive salary

Dental insurance

Flexible schedule

Training & development

Job summary

A local insurance agency in Charleston seeks a Customer Service Representative to provide exceptional customer experiences. In this full-time position, you will assist clients with policy inquiries, updates, and claims while maintaining records of customer interactions. The ideal candidate will have strong communication and multitasking skills, and previous experience in customer service is preferred. This supportive team environment offers competitive pay and benefits, alongside opportunities for professional growth.

Qualifications

• Proven communication and interpersonal skills essential for customer interaction.
• Detail-oriented mindset with ability to manage multiple tasks efficiently.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Charleston - WV

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• License reimbursement
• Competitive salary
• Dental insurance
• Flexible schedule
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2011 and currently lead a close-knit team of three. Before becoming an agent, I worked for Enterprise Rent-A-Car, where I built a strong foundation in customer service, teamwork, and performance-driven environments. I attended Fairmont State University and am a proud parent of five kids. Outside of the agency, I also own a dog kenneling and grooming business, which keeps life busy and fun. For our team, we offer PTO, a Simple IRA, and health benefits. When team goals are met, we also enjoy extended holiday time off, giving everyone a chance to recharge and spend more time with family. Our office culture is very relaxed and supportive, but we still focus on doing great work for our customers. We’re looking for someone who listens well, builds strong rapport with customers, is coachable, and takes action. If you’re looking for a laid-back environment where you can grow and be part of a small, supportive team, this could be a great fit.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with David Smyer – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $30,000.00 – $40,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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