Client Care Specialist - Flexible Schedule & Growth

Marcus Weeks - State Farm Agent; Aiken (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training

Supportive team culture

Flexible work schedule

Job summary

Join Marcus Weeks - State Farm Agent as a Customer Service Representative, where you will be the frontline contact for our customers. Your role will involve providing exceptional service through phone interactions and service requests, ensuring clients feel valued and supported.

Success in this position requires excellent communication skills, effective organization, and a friendly attitude. Experience in customer service is valued, but comprehensive training will be provided to help you excel. We offer a competitive salary and benefits, along with opportunities for advancement.

Qualifications

• Excellent communication skills are essential for interacting with clients.
• Strong organization is necessary to manage service requests effectively.
• Prior experience in a customer service role is advantageous but not mandatory.

Responsibilities

• Answer incoming calls and address customer inquiries.
• Handle service requests such as policy updates.
• Conduct retention activities to strengthen client relationships.
• Assist with appointment scheduling and record maintenance.
• Collaborate with teams for seamless customer experiences.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Ability to multitask

Friendly and empathetic attitude

Proficiency with computer systems

Job description

Join Marcus Weeks - State Farm Agent as a Customer Service Representative, where you will be the frontline contact for our customers. Your role will involve providing exceptional service through phone interactions and service requests, ensuring clients feel valued and supported.

Success in this position requires excellent communication skills, effective organization, and a friendly attitude. Experience in customer service is valued, but comprehensive training will be provided to help you excel. We offer a competitive salary and benefits, along with opportunities for advancement.