Customer Care Advocate – Flexible Schedule & Growth

John Majerowicz - State Farm Agent; Ellicott City (MD); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Job summary

John Majerowicz - State Farm Agent is looking for a motivated Customer Relations Representative to enhance customer experiences and support agency growth. This role involves managing inquiries, maintaining records, and coordinating across teams.

The ideal candidate should have strong communication and problem-solving skills, with experience in customer service being a plus. Join a laid-back yet driven team dedicated to achieving success while providing excellent service to the community.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly is crucial.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem‑solving skills

Customer service experience

Ability to handle high‑stress situations

Job description

John Majerowicz - State Farm Agent is looking for a motivated Customer Relations Representative to enhance customer experiences and support agency growth. This role involves managing inquiries, maintaining records, and coordinating across teams.

The ideal candidate should have strong communication and problem-solving skills, with experience in customer service being a plus. Join a laid-back yet driven team dedicated to achieving success while providing excellent service to the community.