Customer Care Manager - Growth, Flexible Schedule & Bonus

Agentrowsey; Charleston, Northern (WV, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Matthew Rowsey - State Farm Agent in Charleston, WV is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will coordinate communication and manage inquiries, billing questions, and policy reviews to improve client satisfaction.

The ideal candidate has excellent communication, strong organization, and a track record in customer service or office management. State insurance licenses are required to perform this role.

Qualifications

• Excellent communication and organizational skills.
• Strong attention to detail with the ability to manage multiple priorities.
• Prior experience in customer service, office management, or administrative support preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Manage customer inquiries and support daily service activities.
• Coordinate team communication to maintain efficient workflows.
• Assist with account updates, billing inquiries, and policy reviews.
• Track service metrics and report progress to the agent.
• Support community engagement and customer outreach initiatives.

Skills

Communication

Organization

Attention to detail

Customer service

Office management

Administrative support

State insurance licenses

Job description

Matthew Rowsey - State Farm Agent in Charleston, WV is seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience. You will coordinate communication and manage inquiries, billing questions, and policy reviews to improve client satisfaction.

The ideal candidate has excellent communication, strong organization, and a track record in customer service or office management. State insurance licenses are required to perform this role.